FAQ
FAQ
1. How do I place an order on your store?
To place an order, follow these steps:
- Browse our store and select the desired product.
- Choose the size, color, or other options, if available.
- Click "Add to Cart."
- When ready to purchase, click the cart icon in the top right corner and follow the instructions to complete your payment.
2. What payment methods do you accept?
We accept PayPal. If you are interested in paying via Payoneer or cryptocurrencies, please contact us for more details.
3. What is the delivery time for my order?
Delivery times vary depending on the shipping location and method chosen. You can see the estimated delivery time at checkout before completing your purchase.
4. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking link. You can also track your order on our tracking page using the provided tracking number.
5. Can I return a product if I'm not satisfied?
Yes, returns are accepted within 7 days of the delivery date. Please review our Return Policy for detailed information on the return process and requirements.
6. How can I contact customer support?
You can reach our customer support team in the following ways:
- By email at bjbuybrazil@gmail.com
- Through the contact form on our "Contact Us" page
- Via the chat option in the bottom right corner of our website
7. Do you offer discounts for bulk purchases?
Yes, we provide special discounts for bulk purchases and commercial customers. Please contact our sales team for more information on wholesale pricing.
8. What measures do you take to protect customers' personal data?
We take customer privacy seriously. All personal information is protected in compliance with applicable privacy laws and our Privacy Policy. For more details, please review our Privacy Policy.
9. Do you offer international shipping?
Yes, we offer international shipping to various countries. You can check the list of available countries and shipping options during checkout.
10. How can I cancel an order?
To cancel an order, please contact our customer support team as soon as possible. If the order has already been processed or shipped, cancellation may not be possible.